Frequently asked questions

Signing up is simple. Click on the "Sign up" button and fill out your name, email, choose a fundraising goal and upload a photo of yourself! We'll then log you into your fundraising dashboard to start your fundraiser.

You sure can! A team is a great way to fundraise with friends and family. Create a team when you sign up, or afterwards from your fundraising dashboard.

If it's your first time fundraising, asking for donations can be daunting. But don't be scared, friends and family want to support you! Just explain what you're doing and why you're doing it, then ask. If you don't get any donations the first time, you can always ask again later.

Getting donations is exciting, but make sure you say thanks! You can thank your donors by logging into your fundraising dashboard, scrolling down to your donation feed, and clicking the little heart icon. Write a message, and we'll send it to your donor on your behalf.

Can't log in? No problem! It's easy to reset your password. Just head to the login page and click "Forgot your password?". It'll send you an email, then you'll be on your way. If you didn't receive the email make sure you check your junk or spam folder. It might take a few minutes to arrive.

Badges are how we recognise you for being awesome! You'll be awarded them automatically, and all your donors can see how much of a superstar you are.

Donating to yourself is a great way to get started. It'll show donors that your committed, and you've broken the ice by going first. In your dashboard just click "Sponsor myself" to donate to your campaign.

When you talk about why you’re fundraising, make sure you speak personally. People will donate because this cause is important to you. Tell a personal story about why you've taken this incredible step to fundraise for us.

Don't worry, it often happens. Just get in touch with us and we'll help you bank that, and make sure it shows on your fundraising page.

It’s important that when you mention the Heart Foundation, it’s only about your fundraising efforts for our work. The official Heart Foundation logo is a registered trademark and must not be used on any promotional material.

We're only a phone call or email away to help you with your fundraising journey. Send us an email at supportercare@heartfoundation.org.nz or phone 0800 684 528, we'd more than happy to help!

That's ok, things come up! Just get in touch and we can remove your fundraising page from the campaign.